Masters stores are closing down by 11 December 2016. Returns are no longer possible for change of mind, and very limited repairs and spare parts will be available from 12 December 2016. After stores close, however, consumer guarantee failures will still be remedied as set out in the Returns Policy.
1. What happens with my installation? Be assured that there is no risk to your project or to your warranty. The contract you have with Masters Installation will be
2. Can I still return a product to Masters’ stores? What will happen after Masters’ stores close? All returns will be processed in accordance with the Masters Returns Policy at https://www.masters.com.au/support-services/return-policy.html by your local
3. What’s happened to the Masters Protection Plan I purchased? All Masters Protection Plans purchased will be
4. What happens to my special order? You can be assured that the special order you have placed with Masters is not affected by this news and will be fulfilled. You will be notified by Masters in the unlikely event that if your special order can’t be fulfilled, and in those
5. Will my online order be fulfilled? Online ordering has now stopped, so all future purchases will need to be made in store.
6. Future product recalls? All product recalls will be handled by Masters and Woolworths Limited on a case by case basis, having regard to your safety and relevant laws and regulations. Details of all product recalls can be found
7. What about my infinity cable? Infinity cable recall process details can be found at https://www.masters.com.au/diy-projects-ideas/support-help/infinity-and-olsent-cables-recall.
8. Spare parts, in the future, for something I’ve bought? All returns, refunds, recalls and warranties will be handled in the normal manner by your local
9. Where do I go in the future for returns? All returns, refunds, recalls and warranties will be handled in the normal manner by your local
10. Why can't I see and buy products on the
The best way to see any bargains available is to head into your local and surrounding stores. For all the store hours and addresses, see the Store Locator here: Find My Store.
Please accept our apologies for any inconvenience.
11. I have a gift card. When do I have to use it by and will it be
12. Will my local store close and when? All Masters stores will close by 11 December 2016. Individual stores may close earlier than this date, due to low stock levels.
13. Will my Trade / Staff Discount still work? Staff and Trade Discounts will still continue to be available while our stores are trading.