At Woolworths, we are committed to providing our valued customers with safe, quality products. We put our customers first including keeping them informed of any issues with products resulting in withdrawals and recalls.
We take our compliance with the product safety requirements of the Australian Consumer Law seriously.
For our own brand products this includes ensuring that:
We are committed to ensuring that all products we sell are safe and of the highest quality across all our Woolworths’ businesses in Australia and New Zealand.
Together with our Suppliers, we have a responsibility to provide high quality products and services to our customers.
To support this responsibility, we have in place a clear and defined product approval process. This process includes:
If you purchased a product from us and wish to report a product safety related incident please
Once we have your details and the incident your report will be progressed according to our product safety policies and procedures.
Once we have received notice of a product safety incident (see How to Report an Incident above):
At a minimum all complaints relating to serious injuries (incidents we classify as Severity 1) must have a formal investigation commenced to identify the root-cause within a reasonable timeframe having regard to the incident.
We aim to find a commercial and fair solution to our customer’s complaint using all relevant information and common sense.
In making a decision, we must always consider the following:
Our most important role is to provide you with safe, quality products. We put our customers first including keeping them informed of any issues with products resulting in withdrawals and recalls.
Our response to products that have been recalled or withdrawn from sale is determined by our internal policy and the following priorities:
Details of all products recalled by Masters Home Improvement in the past 12 months is available on our Product Recalls page.
If you want more information about a recalled product (in Australia) you can use the links below to access the most up-to-date product recall information. This information is maintained by Australian Competition and Consumer Commission.
. This website has information about all product safety recalls directed at consumers in AustraThe ACCC’s website is Product Safety Recalls Australialia.
Food Standards Australia New Zealand (FSANZ) coordinates and monitors food recalls in Australia and New Zealand. Recalls occur after consultation between State food authorities and the manufacturer or importer. Information about current food recalls and what to do if you have a product that has been recalled is available at the Food Standards Australia New Zealand.